Refund Policy

At BndleU, we strive to provide a transparent and fair refund process for subscription vouchers purchased through our platform. This policy outlines the conditions and process for requesting refunds.

1. Eligibility for Refunds

  • Technical Issues: Refunds are applicable if a subscription voucher cannot be redeemed due to technical problems on our platform or the brand's platform.
  • Incorrect Subscription Voucher Delivery: If you receive a different subscription voucher than what was purchased, a refund will be considered.
  • Non-Refundable Scenarios:Subscriptions vouchers that have already been redeemed or partially used, expired vouchers, or dissatisfaction with voucher terms after purchase.
  • Brand-Specific Terms: Each brand's subscription voucher has distinct validity periods and terms. Refunds will be processed only in accordance with the specific brand's policy.

2. Refund Request Process

  • Initiate a Request: Email us at support@bndleu.com with your Order ID, subscription voucher details, and a brief description of the issue. Refund requests must be made within 7 days of purchase.
  • Verification: Our support team will review your request and may ask for additional information or evidence to verify the issue. If the issue relates to the brand’s terms, we will contact the brand on your behalf. However, the final decision will be determined by the brand’s policy.
  • Resolution: If approved, the refund will be processed within 7-10 business days. If denied, we will provide a clear explanation for the decision and suggest alternative solutions, if available.

3. Refund Method and Timeline

  • Refund Method: Approved refunds will be processed using the original payment method.
  • Timeline: Refunds will be initiated within 3-5 business days once approved. It may take up to 10 business days for the refund to reflect in your account, depending on your payment provider.

4. Additional Conditions

  • Misuse or Fraud: BndleU reserves the right to deny a refund if any misuse or fraudulent activity is detected.
  • Force Majeure: Refunds may not be provided for disruptions due to events beyond our control, such as service outages or changes in brand policies.

5. Contact Information

For any queries or support related to refunds, please contact us:

Note: BndleU reserves the right to modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.